iYogi Offers Superior Global Technical Support

Technical support services provider iYogi, which has more than 100,000 consumer and small-business customers in United States, United Kingdom, Canada, has chosen an advanced technology platform from Verizon (News - Alert) Business to help it deliver superior customer service while supporting accelerated growth.


Verizon Business delivered an integrated IP networking and applications management solution that met those objectives, while also setting the platform for the future deployment of advanced unified communications solutions. iYogi’s unique model which includes proprietary technology iMantra and highly qualified technicians, is specifically designed to eliminate computer-related stress and keep millions of digitally dependent consumers and small businesses always protected and productive.

Verizon Business (News - Alert), a unit of Verizon Communications is a global leader in communications and IT solutions. They integrate professional expertise with the world’s most connected IP network to offer award-winning communications, IT, information security and network solutions. Verizon securely connect today’s extended enterprises of widespread and mobile customers, partners, suppliers and employees thereby helping them to increase productivity and efficiency and help preserve the environment.

The Verizon Business solution enables secure, reliable and scalable service by integrating an IP voice and data network connecting iYogi operations in Australia, Canada, the United Kingdom and the United States, with co-location of the company’s core business application servers in Verizon Business’ Los Angeles data center. Verizon Business’ secure and fully redundant facilities allow the company to minimize any potential customer service interruption.

Vishal Dhar, president of marketing, iYogi said that their global footprint is continuing to expand, and that they felt the need to identify a partner with the reach, experience and solutions to support their continuous growth. Verizon Business, with its solid track record in the delivery of outstanding global communications and IT solutions, was the ideal choice.

The team had demonstrated a great understanding of iYogi’s business requirements and quickly deployed a solution that allowed them to serve our customers more securely and reliably. Dhar added that they were already realizing the cost and management efficiencies, but more importantly, their customers are reaping the real benefits.


Source: http://small-business-voip.tmcnet.com/topics/smb-voip/articles/78405-iyogi-offers-superior-global-technical-support.htm