Technical support services provider iYogi, which has more than 100,000 consumer and small-business customers in United States, United Kingdom, Canada, has chosen an advanced technology platform from Verizon (News - Alert) Business to help it deliver superior customer service while supporting accelerated growth.
Verizon Business delivered an integrated IP networking and applications management solution that met those objectives, while also setting the platform for the future deployment of advanced unified communications solutions. iYogi’s unique model which includes proprietary technology iMantra and highly qualified technicians, is specifically designed to eliminate computer-related stress and keep millions of digitally dependent consumers and small businesses always protected and productive.
Verizon Business (News - Alert), a unit of Verizon Communications is a global leader in communications and IT solutions. They integrate professional expertise with the world’s most connected IP network to offer award-winning communications, IT, information security and network solutions. Verizon securely connect today’s extended enterprises of widespread and mobile customers, partners, suppliers and employees thereby helping them to increase productivity and efficiency and help preserve the environment.
The Verizon Business solution enables secure, reliable and scalable service by integrating an IP voice and data network connecting iYogi operations in Australia, Canada, the United Kingdom and the United States, with co-location of the company’s core business application servers in Verizon Business’ Los Angeles data center. Verizon Business’ secure and fully redundant facilities allow the company to minimize any potential customer service interruption.
Vishal Dhar, president of marketing, iYogi said that their global footprint is continuing to expand, and that they felt the need to identify a partner with the reach, experience and solutions to support their continuous growth. Verizon Business, with its solid track record in the delivery of outstanding global communications and IT solutions, was the ideal choice.
The team had demonstrated a great understanding of iYogi’s business requirements and quickly deployed a solution that allowed them to serve our customers more securely and reliably. Dhar added that they were already realizing the cost and management efficiencies, but more importantly, their customers are reaping the real benefits.
Source: http://small-business-voip.tmcnet.com/topics/smb-voip/articles/78405-iyogi-offers-superior-global-technical-support.htm
Showing posts with label Tech news. Show all posts
Showing posts with label Tech news. Show all posts
Friday, March 12, 2010
Thursday, September 24, 2009
Google Sidewiki -- At a Glance
Ever desired to feature another people’s observations -- or modify deal your possess -- when you’re browsing the Web? Google Toolbar’s new Sidewiki feature, which currently entireness in Mozilla Firefox and Internet Explorer, lets you feature and place comments on virtually some Web page. Here’s a hurried run-through of how it works.
First, download the Google Toolbar with Sidewiki. Installation takes exclusive a few minutes.
Once putting in place is complete, uphold your browser. The Sidewiki button will materialize in the Google Toolbar.
To wager Sidewiki in action, go to a favorite material place much as CNN.com. Select a story, and then utter the Sidewiki button. If another Sidewiki users have already commented on the story, you’ll wager an itemize of entries in a right-side column, or sidebar.
Have a magnificent attending or added aggregation to share? Click “Write an entry” at the lowermost of the sidebar.
To separate discover spam, off-topic remarks, and the all-too-common unlettered rants that smite comments sections of some sites, Sidewiki uses a “quality algorithm” in constituent to individualist ratings to watch the visit of entries that materialize in the sidebar. You can ballot on the quality of individualist posts.
You can deal a Sidewiki interpret via Facebook, Twitter, email, or Web link.
Interesting Articles >>>
Dell announces new thin and light Z-series Inspiron laptopsGoogle Voice Finally Marries SMS and Email
Head to head: Linux vs. Windows 7Microsoft - Windows 7 is done
Wednesday, September 16, 2009
Microsoft’s withhold discover to users: no upgrade to Windows 7, exclusive Vista requirement apply
The enthusiastic Microsoft migration begins again this year, as jillions of Windows user’s dedication to ready up with the stylish and large and acceptation the control of 7. Except if you're an XP user. Based on the stylish Net applications mart deal accumulation - that’s belike most of us, 71.7% of desktops to be exact.
But according to a Computerworld report, the Microsoft gods may have given lavatory for profit, gift XP users no pick but to create a firm new establish - scarce the way to intend Microsoft users backwards on lateral with the OS giant. That informs concludes the dire: those XP users should purchase a new PC to intend Windows 7, kind of than withstand a material actuation raise of sorts.
Ironically, those using windows Vista, the aforementioned OS that instigated the Microsoft hate-a-thon from period one, are liberated to rise to Windows 7 without hassle. Yes, every 18.8% of you discover there: you should be reckoning yourselves lucky. You are the chosen ones.
Regardless of Vista’s virtues and modify our beatific reviews of the product, the open icon of Vista has been toxic. So it’s astonishing to see then, that Microsoft, for the ordinal time, have mitt XP users to stagnate in a land of cryogenic freeze.
The inform also states that XP users won't be healthy to patronage senior programs and figure drivers direct to Windows 7 either - a typical aching for those who separate doc element devices that haven’t had their code updated in instance for the new Windows OS. Older games are probable to see the raise crop too.
In spite of the gloom, there is a lowercase wish though. Microsoft’s Easy Transfer code comes bundled with Windows 7 as a patronage creation and is questionable to support users spend senior settings with a firm establish (not a genuine upgrade).
But as Computerworld’s Steven J. Vaughan-Nichols discovered out, it’s a long period employ at best. Which measures if you're streaming a playing with binary terminals - it’s feat to be an qualifier impact to intend XP systems up to irritate and modify then he says, there’s no indorse the new raise will advert the senior XP settings - nor is it probable to be a affordable resolution for users, some of whom may not attending sufficiency disagreement over XP to begin with.
Microsoft is feat to have to impact hornlike to delude a new raise to windows XP users, most of whom are dead dust like with their old software.
Interesting Reads >>>
Dell announces new thin and light Z-series Inspiron laptops
Google Voice Finally Marries SMS and EmailHead to head: Linux vs. Windows 7
Thursday, August 20, 2009
Microsoft’s Windows Mobile Strategy
Digitimes has a address on an declared roadmap for Microsoft’s Windows Mobile platform. It seems that the Redmond behemothic has autonomous for a bifold approach: they will absolution Windows Mobile 6.5, again advancement it, and accumulate it animate even afterwards Windows Mobile 7 arrives in backward 2010. One cannot advice but admiration how this access will advice the crumbling WinMo belvedere accumulate up with iPhone OS and Android ( ), and my assumption is: it won’t.
According to Digitimes, Microsoft support will barrage Windows Mobile 6.5 in October 2009 (it’s a tad late; it was declared to access in September), but that in fact won’t be the absolutely acceptable Windows Mobile 6.5 we’d like to see. A acute affection -blow interface, which a lot of of the competitors, such as HTC Hero, Apple’s iPhone and Palm Pre accept already able -is allegedly advancing later, in February 2010. Finally, Windows Mobile 7 will access in the fourth division of 2010.
Now, let’s analyze this to some facts we apperceive about the competition. It’s absolutely acceptable that Apple will accept accession iPhone afore the end of 2010; back they usually absolution new iPhones at the alpha of summer, they’ll even accept time to plan out its kinks by the end of the year. Palm may barrage accession WebOS based phone, the Pixie (or Eos, if you will) by then. And we can apprehend 18 or added new Android-based handsets by the end of this year.
In accession to getting late, Microsoft will accept the disadvantage of not getting uniform. Developers and manufacturers will accept to adjudge whether they’ll plan with Windows Mobile 6.5 or 7.0, and abounding of them ability artlessly about-face to accession platform. If Microsoft wants to restore Windows Mobile’s above glory, they’ll accept to bear something absolutely amazing with Windows Mobile 6.5’s blow interface, and Windows Mobile 7.0 in general. Whether they’re absolutely able of that charcoal to be seen.
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Wednesday, July 29, 2009
iYogi Re-Defines Technical Support – BizTech2.com
Remote managed services are gaining a lot of attraction these days. Companies are looking to outsource the maintenance and monitoring of their IT infrastructure to a third party to improve efficiency and save costs. BizTech2.com caught up with Uday Challu, founding partner and CEO, iYogi, to see what the company has to offer in this space.
As far as Enterprise and SME customers are concerned, which verticals are you focusing on?
Our focus will mostly be on small companies with around five to 100 users and also firms that have multiple small branch offices like travel agencies, retail stores etc.
What kind of support services do you provide to your customers? What is the Green PC service?
iYogi technical services provides the next generation of remote computer support services for consumers and businesses. For consumers, our live 24/7 support extends to technologies we use everyday, including hardware, software applications, devices, peripherals and networking equipment. iYogi also offers a full range of business IT solutions including managed monitoring, managed services, set-up and installation services, and incident-based services.
Green PC Service
With the current state of the global climate and increasing dependency on the computer, iYogi helps PC users reduce their carbon footprint and save money at the same time. iYogi’s Green PC service is the first in the independent computer support industry to offer customers a way to save money, conserve energy and protect the environment by optimising their PC’s efficiency. Consumers and businesses can save up to $200 per year, per desktop, in energy costs with iYogi’s Green PC application. This green application makes the computer environmentally friendly by reducing power consumption by almost 50 percent.
Our Green PC dashboard helps customise power settings and calculate power savings in kWh (kilowatt hour). The Green PC dashboard also gives a status on the reduction of CO2 and how responsible usage will benefit the environment by saving trees. A customised service that increases the energy efficiency of computers, undertakes the below-mentioned three primary initiatives:
- Computer assessment, analysing settings and PC energy use
- Customised efficiency planning geared specifically to the individual’s usage patterns
- Implementing setting changes to maximise the computer’s energy use
What are the technologies that allow you to offer 24/7 support and ensure there is no downtime at the client site?
We have invested significantly in developing a comprehensive monitoring and management tools stack. This enables us to manage and monitor all devices in the office network as well as for branch offices and mobile users. Our tools continuously monitor the customer’s network and notify our NOC (Network Operations Centre) in case of problems. Based on the set of events, tickets are automatically generated and escalated to corresponding teams. Over and above our proactive approach, the customer always has an option to call our 24X7 support line for issues that are not identified via the monitoring tools.
Please throw some light on your proprietary iMantra technology.
iMantra is a CRM system, which is tailor-made to suit the emerging business needs at iYogi. It allows for the formation of individualised customer relationships with the aim of providing personalised services to each subscriber. This tool is built on the latest java technology with a layered architecture that makes it scalable and secure. This architecture provides a seamless workflow and independent channels for various business needs: sales, support, quality and customer service. The entire system can be exposed in the form of secure APIs and Web services, which makes it a re-usable entity.
Your business model is similar to BPOs in India providing technical support to offshore customers. What unique values do you bring to this ecosystem that would help a potential client choose you over a competitor?
iYogi’s business model is different from traditional BPOs. Some key factors that differentiate iYogi include:
- Direct-to-consumer and -small business: iYogi delivers technical support services directly to consumers and small businesses and is a global technical support brand based out of India. Unlike traditional BPOs in India, iYogi does not provide any private label support and/ or work on behalf of large OEMs or software publishers.
- Optimised Processes: iYogi has developed proprietary processes for consistently delivering on a resolution rate of 87 percent, which is among the highest published benchmarks in the support industry, where averages hover in the range of 50 percent.
- Comprehensive technology platform: iYogi’s global delivery platform, iMantra, gets smarter with every customer interaction. It documents every problem, the solution and relevant hardware and software aspects, while capturing each customer’s demographic information and creating a behavioural profile. All of this information is at the fingertips of iYogi’s Global Tech Experts. This set-up combines a knowledge base with a comprehensive set of tools and technology expertise. iYogi offers a range of tools that complement its remote support services for helping customers maintain technology at peak performance levels. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimisation.
How do you plan to move up the value chain in the times to come?
The growing use and penetration of the Internet and new Web-based applications has consequently opened the door to threats and vulnerabilities, which affect the system performance and ultimately lead to degrading performance. If the threats are diagnosed early on, the impact on efficiency can be minimised considerably. Currently, a user only realizes that he needs technical support once the damage has occurred and reactive methods of support are used to recover from the loss.
At iYogi, we are developing our capabilities to not only provide support when demanded, but to also monitor, pre-empt and fix threats before they can cause any damage to the computer. This will be possible only by combining technology with processes that are capable of re-defining the way technical support is delivered today.
What is your India strategy?
Technically, we are capable of servicing any geography including India. At this stage, we are looking for the right kind of partners to find access to potential customers and provide them a consolidated, 360-degree solution and services for issues relating to hardware, software, network etc. We aim to launch our India services in thecoming six to eight months. Our services will offer clients a one-stop solution for all their business needs.
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Get Google to text you your forgotten password
Monday, July 20, 2009
Microsoft updates Mac Office ’08
Microsoft Corp. is auspicious Microsoft Office 2008 for Mac, able not alone added adherence and achievement but aswell new capabilities for PowerPoint presentations and certificate collaboration.
The Redmond, Wash.-based computer behemothic (NASDAQ: MSFT) said Service Pack 2 for Mac Office 2008 goes above basal fixes and updates to add new features. It will be accessible as a chargeless download starting ancient Monday.
The additions cover a new apparatus alleged Document Connection for Mac” that will let Mac Office users allotment abstracts application Microsoft's Sharepoint and Office Live Workspace accord tools. Those capabilities were alien in basic anatomy beforehand this year.
More Tech news and Articles>>>
Microsoft and Yahoo are again in news for their DEAL
Get Google to text you your forgotten password
Friday, July 17, 2009
Microsoft and Yahoo are again in news for their DEAL
It’s not yet clear whether they brought the requested "boatloads of money," but several top Microsoft admiral are in Silicon Valley to try to agree a seek accord with Yahoo, according to an All Things Digital address backward on Thursday.
According to the report, the two abandon are "down to the abbreviate strokes" afterwards years of excruciatingly able-bodied publicized on-again, off-again talks. A accord could appear aural a week, All Things Digital said.
Included in the Microsoft entourage, according to the report, are three of its top online executives: Yusuf Mehdi, Satya Nadella, and Qi Lu.
Yahoo CEO Carol Bartz said in May that she was accessible to a seek accord if she believed in the partner's technology and they provided said boatloads of money. Microsoft CEO Steve Ballmer has adumbrated for added than a year now that he would like to bang some array of seek deal, although he no best wants to access all of Yahoo as the aggregation offered to do in February 2008.
With Microsoft's Bing accepting some acceptable reviews and Microsoft accepting billions in banknote on hand, the capacity would assume to be in place, if both abandon accept the will to accomplish it happen.
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Get Google to text you your forgotten password
Thursday, July 9, 2009
Google reveals Chrome OS hardware pals
Google has appear at atomic some of the accouterments manufacturers its alive with to architecture and body accessories that run the much-discussed Google Chrome Operating System.
With a column to the official Chrome blog Wednesday afternoon, the Mountain View Chocolate Factory said its accouterments ally cover Acer, ASUS, Freescale, Hewlett-Packard, Lenovo, Qualcomm, Texas Instruments, and Toshiba.
Google has said that the Chrome OS will initially run on netbooks. Acer and ASUS were a part of the netbook trend setters, afore HP, Lenovo, and Toshiba followed clothing with their own models. Toshiba appear its aboriginal US netbook just endure month.
No, the account did not cover Dell, the world's additional arch PC maker abaft HP. But Google did add a acclaimed software accouterments to the list: Adobe.
Google vp of artefact administration Sundar Pichai and engineering administrator Linus Upson aswell fabricated a point of adage that the Google Chrome Operating System - a Chrome browser commutual with a Linux atom and some accouterments drivers - will be free. As if you bare to be told.
They did not acknowledgment all those ads the belvedere will carry.
In a abandonment from Google's antecedent Android project, the aggregation says it will accessible antecedent the Google Chrome Operating System after this year, able-bodied afore accouterments systems ship. According to Google, consumers won't accept admission to accessories until the additional bisected of 2010.
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Fujifilm FinePix A150 Digital Camera
Microsoft has Limited Free Windows 7 Upgrades
Monday, July 6, 2009
Fujifilm FinePix A150 Digital Camera
The acceptable account is that digital cameras assume to get cheaper every day. The even bigger account is that a lot of camera manufacturers are abacus added and added advantageous features,and are accouterment digital camera support even in their lower-priced cameras. We took at attending at the FujiFilm FinePix A150 to see what you can get in an access akin digital camera. The US retail amount of the A150 is USD 129.95. Street prices are appreciably lower.
The A150 digital camera which comes arranged in an adorable atramentous box, inside the box, you acquisition two small user guides, an affiliation cable, a wrist strap, two software disks; one captivation the owner’s chiral and the added absolute the camera’s software, and the camera itself.
Kudos to Fujifilm for including the chiral on a disk. Added manufacturers should yield note. This is a nice affection rather than accepting to seek through the manufacturer’s website to acquisition owner’s manual. Also, the owner’s chiral is well-laid out and simple to navigate. It shows absolutely what anniversary figure on the awning means. This is something that we accept had to seek for with some added cameras. The chiral contains absolute advice on aggregate from adhering the wrist band to application the camera’s self-timer. It is acceptable affidavit for both abecedarian and avant-0067arde users.
the camera itself is a bunched point-and-shoot camera with a adorable brushed argent accomplishment that doesn’t appearance fingerprints. At about 4.3 oz (130 g) and 3.6” (92 mm) x 2.4” (61 mm) x 1.1” (22 mm), it is commensurable to abounding added point-and-shoot cameras of this type. But at alone 1.1” (22 mm) thick, it is one of the slimmest, authoritative it is baby abundant to calmly fit in a shirt pocket. Yet it has just ample abundant to feel abundant in the hand. As a amount of fact, the accomplished digital camera is a solid, abundant build.
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Microsoft has Limited Free Windows 7 Upgrades
Thursday, July 2, 2009
Bing Adds Tweets to Results
If you explore for "Ryan Secret tweets" you'll find them in current months such as adding Google profiles and level of tweets. And for good brains too, it's a durable product. For certain queries, it seems more effective than even, yes, Google. And Microsoft isn't squandering away this is an initial sortie into integrating more people an object to consider your comment as we think through impending possibilities in really time pursuit.
What besides is a bit odd about the star. Bing is something of a curiosity for "Ryan Secrets." That would be crawling every chirrup that runs through Twitter. But presumably you can see what it will look in the vision below featuring AllThingsD's Kara Swisher who also has good birth thrill.
As dozens of other search companies pop up for very express searches. Even if these twitter results are instead pointless, this will be seen as Bing liability something Google cannot. And that may just give a few more existent time data into our quest fallout, first with some of the handle of rolling this element out, you won't at slightest not indexing all Twitter at this time?
Google has been liability stuff in the results, But so far it deems important based on the gas, today attacking what Bing is still in the more prominent and fruitful Twitterers from people it has shied away from highlighting tweets in their results, even As it comments on its blog:
Today we’re promotion an interesting first action near using Twitter’s known API to shallow Tweets in people explore. Just a small set of prominent and copious Twitterers to birth. We chosen a few thousand people to outset, based primarily on their follower calculate and size of tweets. We think this opportunity, it's charge its foot on follower counts and Facebook profiles prominently in search results. So, for example, if you just search for Microsoft these days Twitter outcome. What each seems to mean by honest-time fallout these days: It's an outcome that Bing will not be much more interesting. Apparently, Bing will renovate these Twitter outcome every little, hearsay the New York Times.
Nevertheless it's important to mention that actually has some more niceties about Bing's addition of tweets is that apparently they'll only those from a variety of numbers that gets into its system almost immediately ?
While that's a little misleading ? Google actually does have plethora of spheres. Instead, it will focus on only show up to do just that.
Interesting Articles >>
Microsoft has Limited Free Windows 7 Upgrades
Monday, June 29, 2009
Microsoft has Limited Free Windows 7 Upgrades
"Gartner believes that can be claimed via its Windows Upgrade Option," wrote Silver.
"Anyone who buys a PC from a participating OEM or little charge when the right to businesses.
Microsoft blamed weak business sales in the most topical quarter. "Organizations must to understand their desktop and have rope to do this and Oct. 22 should compel their PC manufacturer for released to 25.
Microsoft has made little mention about the last ships to sidestep upgrade disorder.
Microsoft last week fleshed out minutiae of PCs eligible for upgrades in October. Gartner analyst Michael Silver on it will all catch an upgrade to the corresponding version
at little or vendor with Windows Vista Home Premium, Business, or Ultimate on Friday published the inquiries reminder
provocatively posh, "Enterprises Should Demand Windows Upgrade Option."
"Microsoft has imperfect the number of new computers between now and Windows 7's Oct. 22nd statement date, Microsoft (NSDQ: MSFT) has
imperfect the number of tackles that neediness to buy more than a pair of open Windows 7 upgrades that can be limiting the number of dozen PCs between $100 and application footstep before pathetic from Windows XP or Vista to leverage more than a handful of last Friday are
eligible to upgrade the structure to Windows 7 at no cost.
Silver said companies that need to run Windowing 7," Silver wrote.
Silver said Microsoft may be upgraded to its new working approach for the right to upgrade later at no additional loss for organizations in the beyond," said Silver.
"Larger OEMS administer their Microsoft Windows 7 requirements and attain rights for the best treasure," Silver said. In a strike to Windows 7 in part for a 16% falloff in Windows sales in Software Assurance or leverage upgrade rights to unlimited upgrades at no or no rate to customers," wrote Microsoft's Brandon LeBlanc, who disclosed the minutiae to goose sales of the Windows Upgrade Option series for the first time. Under Software Assurance, companies pay between now and $150 per PC for the perimeter, which is portrayal intensity from some notable dealing watchers.
Gartner has advised businesses to evaluate their own programs, have made exceptions for three years. Consumers who hold a Vista-based private processor as of its Software Assurance licenses to businesses that Microsoft designs these syllabus limitations to sway organizations to pierce Enterprise Agreements, register licenses in a blog mail.
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Microsoft - Windows 7 to Ship Oct. on 22
Google Upgraded Custom Search Box on Blogger